Comparing VOIP Service Providers Utah

When it comes to providing telecommunication services like Voice over Internet Protocol (VoIP)—a requirement in today’s digital world—Utah businesses can get a custom-built solution that meets internal and external communication needs from a trusted, LOCAL partner—at nearly half the cost of the other leading VOIP service providers Utah. In addition to being a more economical option, our VoIP solution is fully managed by our team of professionals. This means that we will not only set up and customize the voice solution, but will also provide ongoing support and management of it. Whether you are a large corporation or a small business, you need a reliable service provider that can provide the right solution for your business; one that connects you to your customers and/or remote employees through today’s digital communication channels, including phone, video conferencing, text, and social media. 

One of the most critical communication technologies in today’s fast-paced world is VOIP. This scalable communication platform enables you to unify your hybrid workforce, improve productivity, and provide better service to your customers. Our hosted VOIP service includes features like mobile app, auto-attendant, intelligent call routing, call queues, music on hold, voicemail, CMS integrations, to keep you connected to customers and giving employees access to all the necessary tools whether they are in the office or working from home. And the best thing about our solution is that you get all the experience and features offered by the other leading VOIP service providers Utah at a more affordable price. 

Our solution gives you all the communication tools you need in one unified platform. Combined with easy access to performance analytics and an experienced customer support team, our solution allows you to stay connected with customers and employees no matter where they are and to log important business information from every interaction. Our reliable service is designed to minimize disruption—with an uptime guarantee of 99.99%—so you can stay connected and conduct business in snowstorms, thunderstorms, or any weather condition.

Our coverage area reaches across the state, covering all counties, so no matter where you are in Utah, we have you covered. Coverage areas include:

  • Alpine
  • American Fork
  • Bluffdale
  • Bountiful
  • Brigham City
  • Cedar City
  • Cedar Hills
  • Centerville
  • Clearfield
  • Clinton
  • Cottonwood Heights
  • Draper
  • Eagle Mountain
  • Enoch
  • Farmington
  • Heber City
  • Herriman
  • Highland
  • Holladay
  • Hurricane
  • Kaysville
  • Layton
  • Lehi
  • Lindon
  • Logan
  • Midvale
  • Millcreek
  • Murray
  • North Ogden
  • North Salt Lake
  • Ogden
  • Orem
  • Park City
  • Payson
  • Pleasant
  • Grove
  • Provo
  • Riverton
  • Roy
  • St. George
  • Sandy
  • Saratoga Springs
  • Smithfield
  • South Jordan
  • South Ogden
  • South Salt Lake
  • Spanish Fork
  • Springville
  • Syracuse
  • Taylorsville
  • Tooele
  • Washington
  • West Haven
  • West Jordan
  • West Valley City

Explore our customizable VOIP solution, see how our hosted VOIP solution compares to those of the other VOIP service providers in Utah, and request a quote.

Supporting Your Work-from-Home Staff: Technology is Key

Two and a half years after Covid closed offices around the world and required millions of workers to perform their jobs from their homes, the work-from-home “job feature” has gained a foothold across varying demographics, occupations, and locations, and remains a reality for more than half of the US workforce. According to a recent McKinsey & Company report*, more than 58% of the American workforce (approximately 92 million people) have the option of working from home at least one day a week and 35% have the option to work from home five days a week.

While this flexible staffing model is convenient for workers and typically more cost-effective for employers (less office space is required), issues can arise if you don’t have the right technology to support a work-from-home model. If your office staff fields customer calls, you need to ensure that the customer experience remains consistent whether your staff is in the office or at home.

One of the ways to ensure productivity and minimize issues is to upgrade your phone service to VoIP (Voice over Internet Protocol). This technology, which allows office-based and remote employees to work on the same system, keeps your remote employees connected to your business no matter where they are. 

How it Works

VoIP uses the internet to digitize the user’s voice and send it to the receiver. Calls can be routed throughout offices and to remote locations without having the phone company run “lines.” This digital setup includes many features you can’t get with analog phones, including intelligent call routing, video conferencing, screen sharing, voice-to-text and call recording, analytics, and more.

Further, employees can be assigned a single number whether they are in the office or at a remote location and can integrate the technology—through an app—with their smartphones, allowing them to perform their work from anywhere.

Benefits of VoIP

Efficiency – VoIP uses an automated attendant to route customer calls, getting your customers to the right agents no matter where those agents are—all with one call to a single number.  In addition, changes such as adding more lines, scaling back, or reallocating lines, are quick and easy.

Cost – VoIP is a cost-effective option for most employers. No hardware is required to run the system; all you need is an internet connection and a subscription plan. There is no need to purchase additional hardware or pay setup fees every time you add a new employee.

Security – When used over a virtual private network (VPN), VoIP encrypts the data being sent over the company network, giving you a secure method of communicating and sharing data.

Tracking/Monitoring – VoIP records calls and reports data to you, so it is easy to track performance of in-office and remote workers. Metrics such as missed calls, call volume, and availability are easily monitored.

To get started with VoIP for your workforce, contact us.

*McKinsey & Company, Americans are embracing flexible work—and they want more of it