In today’s digital age, businesses rely heavily on effective communication tools to stay competitive, and Voice over Internet Protocol (VoIP) systems have become a critical part of this infrastructure. For businesses in Utah, choosing the right VoIP phone provider can significantly impact operational efficiency. Among the numerous VoIP phone providers in Utah, CloudG Solutions stands out as a top choice. Here’s why CloudG Solutions is regarded as one of the best VoIP phone providers in Utah and what sets them apart from the competition.

Advanced Technology and Features

CloudG Solutions excels among VoIP phone providers in Utah due to its commitment to integrating state-of-the-art technology into their offerings. Their VoIP systems come with a range of advanced features that are designed to enhance communication and operational efficiency.

• HD Voice Quality: As one of the leading VoIP phone providers in Utah, CloudG Solutions offers high-definition (HD) voice quality, ensuring clear and crisp communication. This feature minimizes background noise and enhances clarity, making conversations more natural and easier to follow.
• Automated Call Routing: CloudG Solutions’ automated call routing is a standout feature among VoIP phone providers in Utah. It efficiently directs incoming calls to the appropriate departments or individuals, reducing wait times and improving customer service.
• Voicemail-to-Email: Another feature that sets CloudG Solutions apart is their voicemail-to-email service. This allows users to receive voicemail messages directly in their email inbox, ensuring that important messages are not missed and can be managed from anywhere.
• Integration with Business Tools: CloudG Solutions also excels in integrating their VoIP systems with various business tools and applications. This seamless integration with CRM systems and productivity software helps streamline workflows and improve data management, a key advantage over other VoIP phone providers in Utah.

These advanced features not only enhance the functionality of CloudG Solutions’ VoIP systems but also contribute to a more efficient and productive business environment, making them a top choice among VoIP phone providers in Utah.

Exceptional Customer Support

CloudG Solutions distinguishes itself from other VoIP phone providers in Utah through its exceptional customer support. Understanding the critical nature of reliable support, CloudG Solutions is dedicated to providing personalized and responsive service.

• Personalized Service: CloudG Solutions offers a personalized approach to service, recognizing that each business has unique communication needs. This tailored service ensures that clients receive solutions that are specifically designed to meet their operational requirements.
• Responsive Assistance: The support team at CloudG Solutions is known for their quick response times and efficient problem-solving abilities. Whether dealing with setup issues, technical problems, or ongoing maintenance, their team is always available to provide assistance.
• Local Presence: CloudG Solutions’ strong local presence in Utah allows them to offer a level of support that many other VoIP phone providers in Utah cannot match. Their familiarity with the regional business landscape enables them to provide more targeted and effective solutions.

By prioritizing exceptional customer support, CloudG Solutions ensures that their clients receive the necessary help to maintain optimal performance of their VoIP systems, setting them apart from other VoIP phone providers in Utah.

Competitive Pricing and Flexibility

Pricing is a major consideration for many businesses when selecting a VoIP phone provider in Utah. CloudG Solutions offers competitive pricing and flexible plans that cater to a range of budgets and needs.

• Affordable Plans: CloudG Solutions provides a variety of pricing plans designed to fit different business sizes and budgets. Their competitive pricing makes them an attractive option for businesses seeking high-quality VoIP services at a reasonable cost.
• Customization Options: Unlike many other VoIP phone providers in Utah, CloudG Solutions offers customization options that allow businesses to tailor their VoIP systems to their specific needs. Whether requiring basic features or advanced capabilities, businesses can find a plan that suits their requirements.
• Scalability: CloudG Solutions’ ability to scale their services is a significant advantage. As businesses grow, their communication needs change, and CloudG Solutions can easily adjust their VoIP systems to accommodate growth. This scalability makes them a versatile choice among VoIP phone providers in Utah.

The combination of competitive pricing and flexibility ensures that CloudG Solutions provides great value for money, making them a preferred option for businesses looking for cost-effective and adaptable VoIP solutions.

Reliable and Scalable Solutions

Reliability and scalability are essential factors for any VoIP phone provider in Utah, and CloudG Solutions excels in these areas. Their VoIP systems are designed to offer dependable performance and adapt to the evolving needs of businesses.

• Robust Infrastructure: CloudG Solutions invests in a robust infrastructure to ensure reliable service. Their systems are built to handle high call volumes and provide stable performance, even during peak times, setting them apart from other VoIP phone providers in Utah.
• Scalability: The scalability of CloudG Solutions’ VoIP systems allows businesses to adjust their services as needed. Whether adding new users, expanding to multiple locations, or integrating additional features, their systems can evolve with the company’s needs.
• Future-Proof Technology: CloudG Solutions is committed to staying ahead of technological advancements, ensuring their VoIP systems remain current and effective. This forward-looking approach provides businesses with a future-proof solution, a key advantage over other VoIP phone providers in Utah.

By focusing on reliability and scalability, CloudG Solutions ensures that their VoIP systems can meet the demands of businesses both now and in the future, reinforcing their position as a leading choice among VoIP phone providers in Utah.

Strong Local Reputation

CloudG Solutions has established a strong reputation among VoIP phone providers in Utah through their active involvement in the local business community and their commitment to serving Utah-based companies.

• Community Involvement: CloudG Solutions is engaged with the Utah business community, participating in local events and supporting regional initiatives. This involvement demonstrates their commitment to the success of local businesses and helps build strong relationships within the community.
• Trusted by Local Businesses: Positive feedback from Utah-based clients reflects the high level of trust and satisfaction that CloudG Solutions has earned. Their reputation for delivering reliable and effective VoIP solutions makes them a preferred choice among businesses in the region.
• Personalized Approach: Their local presence allows CloudG Solutions to offer a more personalized approach to service. They understand the unique challenges faced by Utah businesses and provide tailored solutions that address specific needs, distinguishing them from other VoIP phone providers in Utah.

This strong local reputation underscores CloudG Solutions’ position as a top VoIP phone provider in Utah, known for their dedication to serving the needs of businesses in the region.

Conclusion

CloudG Solutions stands out as one of the best VoIP phone providers in Utah through its combination of advanced technology, exceptional customer support, competitive pricing, and reliable, scalable solutions. Their commitment to innovation, personalized service, and local expertise makes them a top choice for businesses seeking to enhance their communication capabilities. Whether you are looking for high-quality VoIP features, flexible plans, or a provider with a strong local presence, CloudG Solutions offers a comprehensive solution that meets and exceeds the expectations of Utah businesses. With their focus on delivering value and maintaining strong customer relationships, CloudG Solutions remains a leading choice among VoIP phone providers in Utah.

Key Features of CloudG Solutions’ hosted VoIP Service

When evaluating VoIP providers in Utah, it is important to compare both features and costs. At CloudG, we are proud to offer a comprehensive menu of features at nearly half the price of other Utah VoIP providers. See how we compare to other VoIP providers in Utah and how we have helped other Utah businesses. 

Your phone system is the hub of your Utah business. That’s why choosing the right communication system provider is vital to ensure that you are getting what you need to run your business as efficiently and cost-effectively as possible.

When looking for an enterprise-grade telephone system that is both accessible and affordable for your business, a hosted VoIP solution from one of the top VoIP providers in Utah, like CloudG Solutions, is often the best choice. While there are several reputable VoIP providers in Utah, not all offer the features, functionality, and support that you need at an affordable price. In other words, not all VoIP providers in Utah are the same, so it’s important to do your homework and compare VoIP providers in Utah to get the best solution for your business.


What is VoIP?
VoIP, short for Voice over Internet Protocol, is a technology that uses an internet connection rather than analog phone lines, or landlines, to make and receive phone calls. Using IP phones or mobile and desktop apps (often referred to as “soft phones”), a VoIP system converts audio data into digital data that is transmitted over the internet using the internet protocol (IP).

While this technology has been in use for several decades, today’s VoIP systems are much less cumbersome, offer advanced features and functionality, and are much more affordable than they were in the past.

A VoIP system is much more than just a phone—it is a unified communications platform that integrates other services like instant messaging, videoconferencing, chat, and other features that traditional phone systems cannot provide. VoIP service is typically provided as a hosted subscription service with a monthly fee. The menu of features offered by VoIP providers in Utah varies as does the monthly subscription price.


The Benefits of VoIP
Top Utah VoIP providers, like CloudG Solutions, offer hosted services that will enable your team to be more productive and reduce your communication or phone system costs. Furthermore, your team will be connected and accessible no matter where they are—in the office, at home, or on the move. In today’s hybrid work environments, a flexible platform like VoIP from one of the reliable VoIP providers in Utah is a must to keep your employees and customers connected.

Scalability. VoIP can grow and scale with your business. You can add as many phone lines as you need at any given time without the hassle of rewiring or upgrading hardware. You can also scale back during “slow” periods. So if growth is your business objective, VoIP can accommodate your needs.

Customization. VoIP providers in Utah offer varying features or functionality when it comes to hosted services. When choosing VoIP providers in Utah, make sure to choose one that offers all the services you need now and may need in the future. Your Utah VoIP provider can tailor your service to include only what you need or can afford now and can update or add features as needed.

Quality. In terms of call quality VoIP systems are considered to be as good or even better than traditional phone lines. Of course, these systems rely on a stable internet connection. When you subscribe to this type of communication system with a reliable VoIP provider in Utah, downtime—even in the snowy Utah winters—is minimal.

In addition to the benefits of scalability, customization, and quality, when you transition from your traditional phone system to a Utah VoIP provider, you can keep your existing phone numbers, eliminating the need to update directories, websites, and printed materials.

Finally, when you deal with one of the top VoIP providers in Utah, like CloudG Solutions, you get world-class support included in your subscription which helps to lower your IT costs.

Key Features of CloudG Solutions’ hosted VoIP Service
When evaluating VoIP providers in Utah, it is important to compare both features and costs. At CloudG, we are proud to offer a comprehensive menu of features at nearly half the price of other Utah VoIP providers. See how we compare to other VoIP providers in Utah and how we have helped other Utah businesses

In today’s fast-paced business world, the right communication tools are essential to your success. Small businesses and large corporations are leaving traditional phone systems—and all their limitations—behind and transitioning to Voice over Internet Protocol (VoIP) communication platforms. This modern communication solution can save you money and boost the efficiency of your workforce whether they work in the office or at home. 

When you know how to setup VoIP, the transition can be simple and painless. In this blog, we’ll tell you what you need to setup VoIP and walk you through the step-by-step process. 

VoIP 101: The Basics

Voice over Internet Protocol (VoIP) is a communication technology that uses an internet connection, rather than traditional, analog phone lines (also known as landlines), to make voice calls. VoIP systems use IP phones or softphones (mobile and desktop apps) to convert audio into digital data that is transmitted over the internet using the internet protocol (IP). 

To setup VoIP at your business, you don’t need to host any hardware or software, nor do you need to deal with the cost and hassle of installing and maintaining the phone lines and dedicated phone jacks that are required with traditional analog phone systems. VoIP phones work through an internet connection (via Ethernet cable or WiFi) to make and receive phone calls. Your VoIP provider maintains the VoIP server and all the other technical infrastructure needed.

The ability to use the internet for voice calls gives businesses greater flexibility and scalability while reducing costs per call. It can help to increase productivity and enhance the customer experience with features like:

• Intelligent call routing
• Call queues
• Ring groups

It also enhances team communication with features such as:

• Extension-to-extension dialing
• In-app chat
• On-demand  videoconferencing
• Instant messaging (0ne-to-one SMS)

What You’ll Need to setup VoIP

• High-Speed Internet 

VoIP calls require a reliable high-speed internet connection with sufficient bandwidth (100 kbps of bandwidth for each concurrent call) to seamlessly transmit audio data. Most of today’s broadband internet services meet this requirement.

Although a wi-fi connection will work, a wired ethernet connection is preferred to limit interruptions or interference and quality issues.

• VoIP Service Provider

VoIP calling requires a reliable VoIP provider like CloudG. When you subscribe to our hosted service, our platform routes your calls over the internet. You can choose to implement new phone numbers or transition existing phone numbers to the system. Subscription costs are based on the number of features and phone lines you need.

• VoIP-enabled Hardware

VoIP-enabled handsets, IP phones, wireless headsets, and/or a softphone application (which works through your computer, tablet, or smartphone) are needed to make and receive VoIP phone calls.

It is also advantageous (though not required) to have VoIP-compatible routers which allow you to configure quality of service (QoS) to prioritize important calls (data packets). 

If your business has numerous phones, you can save some money by purchasing Analog Terminal Adapters (ATAs) which enable regular analog phones to connect to your router to work with your VoIP system.

How to Setup VoIP: 6 Easy Steps

Now that you know how VoIP works and what you’ll need to get started, here are the steps you’ll need to take to setup VoIP at your business.

Once you have subscribed to a VoIP service and setup VoIP at your business, all that’s left is to train your staff how to use the new system. Providing proper training is a must to ensure that your staff is using all the capabilities the system offers. Most VoIP service providers like CloudG have training guides and customer support teams available to assist you in training your staff so you don’t have to go it alone.

1. Test your internet connection to make sure you have the required bandwidth to support VoIP calls. As we mentioned before, a wi-fi connection will work, but an ethernet connection is preferred to minimize interference. If using VoIP-compatible routers, configure QoS to prioritize calls.
2. Acquire VoIP-enabled hardware as mentioned in the “What You’ll Need to setup VoIP” section above.
3. Subscribe to a VoIP service with a reliable, trusted provider like CloudG. Make sure your provider has advanced call routing features and offers all the other features and services you need, including encryption and security protocols. We can explain all the features available, stuff like auto attendant and interactive voice response (IVR), analytics, videoconferencing, instant messaging and much more.
4. Determine your phone number. To setup VoIP you will need to decide if you will “port over” existing phone numbers or obtain a new phone number(s). Your VoIP provider can handle this porting process for you.
5. Install and configure your VoIP devices as follows: VoIP-enabled phones/IP Phones: Connect to your internet router with an ethernet cable, then enter your VoIP Provider account information to setup VoIP on the phone. VoIP-enabled Wireless Headsets: To setup VoIP headsets , follow the instructions that come with these devices to connect with cables or pair to a Bluetooth connection. Softphone application: Download and install the softphone app from your VoIP service provider to setup VoIP and enable calls to come through your computer, tablet, or smartphone. Once the software is installed, configure your account settings (username, password, server information) with the credentials provided by your VoIP service provider. 
6. Test the quality of your setup to troubleshoot any issues with the connection and audio quality (including static, echoes, and latency/delays). Make sure to test for calls during typical high volume network activity periods and test calls for at least 30 minutes to ensure that the system’s firewall does not terminate calls inadvertently.

Now that you know what tools you need and how to setup VoIP at your business, contact CloudG to get started.

Determining the best VoIP business service can depend on various factors such as the specific needs and preferences of your business, budget considerations, and desired features. However, several VoIP providers are widely recognized for their reliability, features, and customer satisfaction.

Contributing Factors in Determining the Best VoIP Business Service

VoIP stands for Voice over Internet Protocol, which is a technology that enables the transmission of voice communications and multimedia sessions over the internet rather than traditional telephone lines. With VoIP, voice data is converted into digital packets and transmitted over IP networks, such as the internet or local area networks (LANs), allowing users to make calls using their internet connection. There are several benefits to using VoIP technology, including cost savings, flexibility, scalability, and advanced features. Identifying the best VoIP business service comes down to the following contributing factors:

• Reliability: A good VoIP provider should offer reliable service with minimal downtime and disruptions. This includes having redundant networks, backup systems, and robust infrastructure to ensure continuous availability of communication services.
• Quality of Service: High-quality voice calls are essential for effective communication. A good VoIP provider should prioritize voice quality, offering clear, crisp audio with minimal latency, jitter, or packet loss. This ensures that calls are intelligible and professional, enhancing the overall user experience.
• Scalability: Businesses evolve over time, so it’s crucial to choose a VoIP provider that can scale with your needs. A good VoIP provider should offer scalable solutions that can accommodate growth, whether you’re adding new users, opening new locations, or expanding operations.
• Feature Set: Different businesses have different communication needs, so a good VoIP provider should offer a diverse range of features and functionalities to meet those needs. This may include basic call management features like call forwarding and voicemail, as well as advanced features such as auto-attendants, call recording, and conferencing.
• Ease of Use: User-friendly interfaces and intuitive workflows are essential for ensuring that employees can easily adopt and use the VoIP system. A good VoIP provider should offer intuitive dashboards, mobile apps, and training resources to help users get up to speed quickly and efficiently.
• Security: Protecting sensitive voice data and ensuring regulatory compliance are critical considerations for businesses. A good VoIP provider should implement robust security measures such as encryption, firewalls, and secure data centers to safeguard communications and protect against unauthorized access or data breaches.
• Customer Support: Responsive and knowledgeable customer support is essential for addressing technical issues, resolving challenges, and providing guidance to users. A good VoIP provider should offer dedicated support channels, timely assistance, and personalized service to ensure that clients receive the help they need when they need it.
• Cost-Effectiveness: While cost is an important factor, it’s essential to consider the overall value provided by the VoIP provider. A good VoIP provider should offer competitive pricing plans that align with your budget while delivering reliable service, advanced features, and excellent customer support.

By considering these factors and evaluating VoIP providers based on their reliability, quality of service, scalability, feature set, ease of use, security, customer support, and cost-effectiveness, businesses can choose a provider that best meets their communication needs and objectives. Using these metrics, it makes it easier for prospective customers to identify the best VoIP business service for operational needs. 

CloudG – One of the Best VoIP Business Services

CloudG Solutions is a leading provider of cloud-based communication solutions, specializing in offering the best VoIP services for businesses of all sizes. With a focus on delivering reliable, scalable, and feature-rich communication solutions, CloudG Solutions empowers businesses to streamline their communication processes, enhance productivity, and improve collaboration. Here are some key aspects of CloudG Solutions:

1. VoIP Services: CloudG Solutions offers a comprehensive suite of VoIP services, one of the best VoIP business services on the market. The CloudG VoIP package allows businesses to make voice calls over the internet using their existing internet connections. These services typically include features such as call management, voicemail, conferencing, auto-attendants, and integration with business applications.
2. Cutting-edge Technology: CloudG Solutions leverages cutting-edge VoIP technology to deliver high-quality voice communications with superior call clarity and reliability. In order to offer one of the best VoIP business services on the market, the technology has to be at the forefront of the industry. With state-of-the-art infrastructure and advanced networking capabilities, CloudG Solutions ensures seamless connectivity and optimal performance for its users.
3. Scalability: CloudG Solutions’ VoIP solutions are highly scalable, allowing businesses to easily add or remove users, features, and services as needed. Whether adding new employees, opening new locations, or expanding operations, CloudG Solutions can accommodate businesses of any size and scale their VoIP solutions accordingly. Growth and expansion is a key factor for many operations in seeking out VoIP providers. CloudG Solutions understands these efforts and works to support clients in these endeavors by ensuring its solutions remain one of the best VoIP business services. 
4. Feature-rich Solutions: CloudG Solutions offers a wide range of features and functionalities designed to meet the diverse needs of businesses. From basic call management features like call forwarding and voicemail to advanced capabilities such as video conferencing and contact center solutions, CloudG Solutions provides the tools businesses need to optimize their communication processes.
5. Cost-effectiveness: CloudG Solutions’ VoIP services offer cost-effective communication solutions that help businesses reduce their monthly phone bills and overall communication expenses. By leveraging existing internet connections and eliminating the need for traditional phone lines, CloudG Solutions helps businesses save money while enjoying advanced communication features.
6. Security and Compliance: CloudG Solutions prioritizes security and compliance, implementing robust security measures to protect sensitive voice data and ensure regulatory compliance. With features like encryption, firewalls, and secure data centers, CloudG Solutions provides peace of mind to businesses concerned about data privacy and security.
7. Exceptional Customer Support: CloudG Solutions is committed to providing exceptional customer support, offering responsive assistance and personalized service to clients. Whether troubleshooting technical issues, assisting with setup and configuration, or providing guidance on optimizing VoIP solutions, CloudG Solutions’ dedicated support team is available to help clients every step of the way.

CloudG Solutions stands out as a trusted provider of cloud-based communication solutions, offering reliable, scalable, and feature-rich VoIP services that empower businesses to optimize their communication processes and achieve greater success. Businesses looking to scale operations or branch out communication efforts need the best VoIP business service on the market and CloudG Solutions can be an ideal fit. Contact us to start the conversation!

If you’re considering switching from a traditional phone system to a VoIP (Voice over Internet Protocol) solution for your business, you’ll want to explore your options to find the features and the provider that best meet your needs. You can choose one of the big-name providers, like Eight by Eight (8×8), or you can get your fully hosted VoIP solution from CloudG and get double the features for a mere fraction of the cost.

Naturally you want the most efficient and cost-effective telecommunications solution for your business. In today’s competitive and often hybrid work environment, your business needs the flexibility, scalability, reliability, and security that a VoIP system provides—all at an affordable cost.

A VoIP system connects your team, partners, and customers seamlessly, no matter where they are and offers many advantages that you just can’t get with an outdated landline system. VoIP offers advanced features like mobile app, auto-attendant, call routing, music on hold, and much more. But, beware, not all providers offer the full range of features and services you need, and prices vary greatly across providers. 

Whether you need the full gamut of features/functionality at the get-go or you want to start small and add services down the road, CloudG is the experienced provider that offers a full range of functionality at the best price.  Compared to Eight by Eight’s 8x8x4 plan, our plan offers nearly four times the features at one third of the price.

Our CloudG hosted VoIP offers all the features as Eight by Eight (8x8x4) VOIP, including mobile app, auto-attendant, intelligent call routing, call queues, music on hold, and fax. We also offer features not included in the 8x8x4 plan; services like voicemail, basic SMS, CRM integrations, Microsoft 365® integration, Teams integration, video conferencing, call recording, analytics, and more! And we offer all these features and services for nearly one third the price of Eight by Eight’s 8x8x4 plan.

While you need the flexibility, reliability and security of a VoIP system to support your growing business and remain competitive, you don’t need to pay more for it.

Check out our comparison chart to see how we measure up to the competition and review our case studies to see how we’ve helped others improve customer experiences and communication, reduce IT spend, and enable growth. Then contact us to get started! 

In today’s digital world, the ability to communicate to anyone, anytime, anywhere is essential for productivity and business growth. Legacy phone systems simply cannot cover the modern needs of your Hawaii business—and can end up costing you time, money, and customers.

Unlike legacy phone systems, a VoIP solution won’t confine your Hawaii business to its physical location(s) and leave you with expensive long-distance charges. VoIP allows you to use the internet to make and receive calls and offers a plethora of features that you cannot get with a typical landline. The right VoIP solution—customized for your Hawaii business—from the right VoIP Hawaii provider will pave the way to efficient call handling and facilitate collaboration among your staff and customers.

As the premier VoIP provider for Hawaii businesses, CloudG will design and implement a custom-built solution that meets your internal and external communication needs. Our customizable solutions scale to businesses of any size, providing more options and features at a much lower price than other VoIP providers in Hawaii.

From hardware and software to our premium support services, you’ll get all the tools you need to connect your workforce (no matter where they are), improve productivity, and provide better service to your customers.

Our hosted VoIP service gives you all the communication tools you need in one unified platform. The following standard features keep you connected to customers and give employees access to all the necessary tools whether they are in the office, working from home, or working across the country:

• Mobile App
• Video Conferencing Platform
• Auto-attendant
• Intelligent Call Routing
• Call Queues
• Unique Voicemail Boxes for Each Extension
• Text Messaging
• Premium Support

Combined with easy access to performance analytics and an experienced customer support team, our VoIP solution for your Hawaii business allows you to stay connected with customers and employees and to log important business information from every interaction. 

Explore our customizable VOIP solution, see how our hosted VOIP solution compares to those of the other VOIP service providers in Hawaii, and request a quote.

When it comes to providing telecommunication services like Voice over Internet Protocol (VoIP)—a requirement in today’s digital world—Utah businesses can get a custom-built solution that meets internal and external communication needs from a trusted, LOCAL partner—at nearly half the cost of the other leading VOIP service providers Utah. In addition to being a more economical option, our VoIP solution is fully managed by our team of professionals. This means that we will not only set up and customize the voice solution, but will also provide ongoing support and management of it. Whether you are a large corporation or a small business, you need a reliable service provider that can provide the right solution for your business; one that connects you to your customers and/or remote employees through today’s digital communication channels, including phone, video conferencing, text, and social media. 

One of the most critical communication technologies in today’s fast-paced world is VOIP. This scalable communication platform enables you to unify your hybrid workforce, improve productivity, and provide better service to your customers. Our hosted VOIP service includes features like mobile app, auto-attendant, intelligent call routing, call queues, music on hold, voicemail, CMS integrations, to keep you connected to customers and giving employees access to all the necessary tools whether they are in the office or working from home. And the best thing about our solution is that you get all the experience and features offered by the other leading VOIP service providers Utah at a more affordable price. 

Our solution gives you all the communication tools you need in one unified platform. Combined with easy access to performance analytics and an experienced customer support team, our solution allows you to stay connected with customers and employees no matter where they are and to log important business information from every interaction. Our reliable service is designed to minimize disruption—with an uptime guarantee of 99.99%—so you can stay connected and conduct business in snowstorms, thunderstorms, or any weather condition.

Our coverage area reaches across the state, covering all counties, so no matter where you are in Utah, we have you covered. Coverage areas include:

Explore our customizable VOIP solution, see how our hosted VOIP solution compares to those of the other VOIP service providers in Utah, and request a quote.

With today’s hybrid working environments, it is crucial to have a scalable communication platform that connects your team, partners, and customers seamlessly, no matter where they are. A fully managed VOIP system is no longer a luxury—it is a necessity! 

When it comes to VOIP providers, you have a choice. You can choose one of the big-name providers, like Nextiva VOIP, or you can opt to purchase a service with the same features—and more—from CloudG.

Our fully managed VOIP solution enables you to unify your hybrid workforce, improve productivity, and provide better service to your customers, all at a price that our competitors can’t touch! Our CloudG hosted VOIP offers all the features as Nextiva VOIP, including mobile app, auto-attendant, intelligent call routing, call queues, music on hold, voicemail, CMS integrations, and other common services.

We also offer features the other providers don’t have. Services like Microsoft 365® integration, an open platform on which you own your own numbers, video conferencing, customer caller ID and more! And we offer all these features and services for less than half the price of Nextiva VOIP and other competitors. 

Check out our comparison chart to see how we measure up to the competition and review our case studies to see how we’ve helped others improve customer experiences and communication, reduce IT spend, and enable growth. Then contact us to get started! 

Two and a half years after Covid closed offices around the world and required millions of workers to perform their jobs from their homes, the work-from-home “job feature” has gained a foothold across varying demographics, occupations, and locations, and remains a reality for more than half of the US workforce. According to a recent McKinsey & Company report*, more than 58% of the American workforce (approximately 92 million people) have the option of working from home at least one day a week and 35% have the option to work from home five days a week.

While this flexible staffing model is convenient for workers and typically more cost-effective for employers (less office space is required), issues can arise if you don’t have the right technology to support a work-from-home model. If your office staff fields customer calls, you need to ensure that the customer experience remains consistent whether your staff is in the office or at home.

One of the ways to ensure productivity and minimize issues is to upgrade your phone service to VoIP (Voice over Internet Protocol). This technology, which allows office-based and remote employees to work on the same system, keeps your remote employees connected to your business no matter where they are. 

How it Works

VoIP uses the internet to digitize the user’s voice and send it to the receiver. Calls can be routed throughout offices and to remote locations without having the phone company run “lines.” This digital setup includes many features you can’t get with analog phones, including intelligent call routing, video conferencing, screen sharing, voice-to-text and call recording, analytics, and more.

Further, employees can be assigned a single number whether they are in the office or at a remote location and can integrate the technology—through an app—with their smartphones, allowing them to perform their work from anywhere.

Benefits of VoIP

Efficiency – VoIP uses an automated attendant to route customer calls, getting your customers to the right agents no matter where those agents are—all with one call to a single number.  In addition, changes such as adding more lines, scaling back, or reallocating lines, are quick and easy.

Cost – VoIP is a cost-effective option for most employers. No hardware is required to run the system; all you need is an internet connection and a subscription plan. There is no need to purchase additional hardware or pay setup fees every time you add a new employee.

Security – When used over a virtual private network (VPN), VoIP encrypts the data being sent over the company network, giving you a secure method of communicating and sharing data.

Tracking/Monitoring – VoIP records calls and reports data to you, so it is easy to track performance of in-office and remote workers. Metrics such as missed calls, call volume, and availability are easily monitored.

To get started with VoIP for your workforce, contact us.

*McKinsey & Company, Americans are embracing flexible work—and they want more of it