Access & identity issues
Password, sign-in, MFA and account access support.
END-USER SUPPORT
Help when your people
need it most.
CloudG provides 24/7 IT help desk support for hardware, software, access and connectivity issues—helping employees get back to work quickly without navigating a maze of vendors.
CONNECTED TECHNOLOGY
CloudGOne accountable technology teamANYTIME24/7 coverageSupport beyond business hours
REMOTEFast resolutionMost issues handled remotely
PEOPLEHuman supportA team that knows your environment
ONBOARDNew usersAccess, accounts and devices
24/7Support availability
Remote-firstFast issue resolution
User-focusedClear communication
IntegratedPart of Managed IT
CLOUDG APPROACH
Support should feel
simple.
Your employees should know exactly where to go when technology gets in the way. CloudG provides one front door for support and coordinates the rest behind the scenes.
Hardware & device support
Troubleshoot computers, mobile devices, peripherals and common endpoint issues.
Microsoft 365 support
Outlook, Teams, OneDrive and other Microsoft 365 user issues.
Connectivity
Wi-Fi, VPN, network and remote-work troubleshooting.
Application support
Help users isolate application issues and coordinate with third-party vendors when needed.
Employee onboarding
Get new users started with accounts, access and technology readiness.
BUILT AROUND YOUR BUSINESS
A better employee experience
IT support is part of the employee experience. Clear communication and fast ownership matter as much as technical skill.
One place to ask for help
Remote troubleshooting
Escalation when needed
Communication through resolution
CLOUDG DIFFERENCE
Connected to the whole environment
Because CloudG also manages the underlying technology, the help desk has the context to solve problems rather than just route tickets.
Visibility into devices and systems
Identity and Microsoft 365 context
Network and security coordination
Vendor escalation
HOW IT WORKS
From complexity to clarity.
CloudG uses a repeatable operating model so technology decisions are easier to understand, implement and improve over time.
01Receive
Capture the issue and understand the employee impact.
02Diagnose
Use remote tools and environment context to identify the cause.
03Resolve
Fix the issue or coordinate escalation without dropping ownership.
04Improve
Use recurring issues to identify broader technology improvements.
CONNECTED SOLUTIONS
Better together.
Modern technology works best when support, security, cloud, communications and strategy are designed as one system.
Ready to move forward?
Tell us where your organization is today and where you want to go. CloudG will help you build the technology path to get there.